Shipping, Return, and Refund Policy
Our policies for order delivery, returns, and refunds
This Shipping, Return, and Refund Policy applies to all orders placed through Fooddle, operated by Tensor Food Services Private Limited ("Fooddle," "we," "us," or "our").
Last Updated: September 22, 2025
Contact: For questions about this policy, please contact us at
fooddle.contact@gmail.com
Shipping Policy
Fooddle aims to provide timely delivery of food orders to college hostels and other designated addresses.
Delivery Times
Delivery times may vary depending on factors such as outlet preparation time, distance, weather, traffic, and order volume.
Order Processing
Orders are typically prepared and dispatched within six hours from the time of confirmation.
Estimated delivery times will be communicated at the time of order placement.
Delivery Policy
Food delivery is handled directly by our partner vendors and delivery associates. While Fooddle facilitates the process, we do not have direct control over the final stage of delivery.
We work closely with vendors to ensure timely and accurate delivery; however, any issues or delays must be reported promptly so we can assist in resolving them.
Return Policy
No Returns for Food
Due to the perishable nature of food products, we do not accept returns once an order has been delivered.
If your order is incorrect, incomplete, or does not meet quality standards, please notify us immediately at fooddle.contact@gmail.com for resolution.
Refund Policy
Refunds may be issued in the following cases:
Order Cancellation (Before Processing)
If you cancel an order before it has been accepted or processed by the vendor, a full refund will be issued.
Order Unfulfilled
If an order cannot be completed due to unforeseen circumstances such as restaurant closure or unavailability of items, a full refund will be provided.
Incorrect or Poor-Quality Orders
If you receive the wrong items or encounter quality concerns, you must contact us within 24 hours of delivery. After verification, we may issue a refund or replacement.
Refund Timeline
Processing Time
Approved refunds will be processed to the original payment method used at checkout.
Timeline
Refunds are typically initiated within one business day, though the exact time may depend on your payment provider or bank.
Contact Us
For questions or concerns regarding this policy, please reach out to us at:
Email Support
Mailing Address
Tensor Food Services Private Limited
E-4/12, 2nd Floor, Krishna Nagar
Hanuman Mandir, Shahdara
Delhi – 110051, India
This policy was last updated on September 22, 2025.
For more information, please also review our
Terms and Conditions
and Privacy Policy.